Park and host with confidence.
Every Parkitt booking is backed by verified hosts, secure payments and real human support. Here is exactly how we protect users and hosts before, during and after every park.
How we keep Parkitt safe
Verified hosts
Every host completes KYC and uploads ownership proof, such as a utility bill, land registry record or lease. Our team reviews each document within 48 hours before a space can go live.
Secure payments
Payments run through Paystack with bank-grade encryption. Your money is held securely and only released to the host after you check out, so you never pay for a park you didn't get.
₦5M liability cover
Eligible bookings include liability cover of up to ₦5,000,000 per booking, giving both users and hosts protection if something goes wrong on the premises.
24/7 in-app support
Our support team is reachable around the clock, right inside the app. Whether you're locked out or running late, a real person is always one tap away.
Dispute resolution
If a booking goes sideways, our resolution team steps in. We review the timeline, messages and evidence from both sides and settle disputes fairly and quickly.
Data protection
Parkitt is built to be NDPR-compliant. Your personal and payment data is encrypted, never sold, and only used to deliver and protect your bookings.
Every space is checked before it goes live
Listings don’t appear to users until our team has reviewed the host’s documents.
Host submits documents
Owners upload proof of ownership or authority to let the space, plus clear photos.
Our team reviews
Each document is checked by a real person. Anything unclear is sent back with a note.
Space is approved
Only verified spaces are shown in search and can accept bookings.
Ongoing monitoring
Reviews, reports and booking activity are watched so standards stay high.
Clear, fair resolution
Disputes are rare, but when they happen you’re not on your own.
Damage & disputes
Report an issue within 48 hours with photos. Our team mediates between user and host, and eligible bookings are backed by liability cover.
Cancellations
Users can cancel free within a short grace window after booking. Hosts can decline a request before it’s approved, with no penalty either way.
Staying safe on Parkitt
For users
- Always book and pay inside the Parkitt app; never settle off-platform.
- Check the host's verification badge and reviews before you reserve.
- Follow the in-app access instructions and confirm the bay number on arrival.
- Check in and check out in the app so your cover and payment stay valid.
- Report anything unsafe or unexpected through 24/7 support straight away.
For hosts
- Complete KYC and upload genuine ownership documents to get verified faster.
- Keep your photos, capacity and access instructions accurate and up to date.
- Communicate with users only through Parkitt so everything stays on record.
- Confirm cash and digital settlements honestly to keep your account in good standing.
- Flag problem bookings early so our team can help resolve them.
In an emergency, always contact local authorities first
Parkitt support handles bookings, payments and disputes. If you ever feel unsafe or witness a crime, call your local emergency services immediately, then let us know so we can assist.
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